Legal
Refund & Cancellation Policy
Last updated 2 October 2026
This policy covers subscriptions and hardware bought from BillerPe.
1. Subscriptions
You can cancel renewal at any time; your plan stays active until the end of the paid period.
2. Hardware
If an item arrives damaged or does not work with BillerPe, contact us within 7 days of delivery and we will repair, replace or refund it after inspection.
Paper rolls and opened consumables cannot be returned unless defective.
3. How refunds are paid
Approved refunds are made to the original payment method, usually within 7-10 working days, depending on your bank and PhonePe.
4. Contact
To request a cancellation or refund, write to us using the contact details on our Contact page with your order or transaction number.